REGIONAL REPAIR PROCESS AND TRAINING MANAGER CEEME

Our client is a huge worldwide mobile telephone manufacturer with an impressive portfolio of stylish business and consumer handsets. For the location in Munich, we are looking for a Regional Repair Process and Training Manager CEEMEA. The Training Manager will, in close co-operation with global and local customer service functions, secure repair competence and repair quality in the service locations in the CEEMEA region.



REGIONAL REPAIR PROCESS AND TRAINING MANAGER CEEMEA (H/F)

- Train the trainers and auditors in MUs

- Technical repair training direct to service location repair technicians

- Perform technical audits and certification of Repair Centers in line with global customer service guidelines

- Product-repair level based certification (supplier/location/technician)

- Consolidate feedback for exisiting training documents and repair instructions, coordinating with and publishing them in public domain

- Add repair competence to support centralized repair set-up in cooperation with Global Customer Service

- Drive continuous improvements in repair quality

- Process standardization and quality



H/F
- At least 5 years hands-on experience in electronics repair business (preferably mobile phones)

- Experience of advanced training tools, e.g., web trainings

- Good cummunication skills

- International experience

- Cultural awareness

- Experience as a trainer or auditor

- Fluent English language skills

- Team-leading capabilities

Your application will be sent to Alexander Holden (Munchen Office)

Please quote the reference SMAH98781

Contact

Michael Page
Sylvain Lecercle

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